fbpx

PRIVACY POLICY

Privacy policy

Privacy Policy / Privacy Charter

The company Urban Lodge, registered with the ECB under number: ?, and having its place of business at Esplanade 2, B-4050 Chaudfontaine.

In the course of its business, Urban Lodge collects personal data (as defined below), including the Personal Data of persons browsing its website. The www.urbanlodge.be website is hosted on the servers of www.ovh.com.

This document entitled “Personal Data Privacy Policy” is established, in accordance with the law of December 8, 1992 (Privacy Law). This policy aims to protect the individual against any misuse of their personal data and is also based on the General Data Protection Regulation (“GDPR” or “RGPD” in English) 2016/679 of April 27, 2016, which came into force on May 24, 2016 in order to identify minimum requirements for the collection of personal data online.

The personal data controller is the owner of the www.urbanlodge.be website.

The purpose of this “Privacy Charter”, or “Privacy Policy”, is to inform all natural persons concerned, hereinafter referred to as “You”, or “Your/Vos”, about how Urban Lodge collects and processes personal data and about the rights that the natural person concerned has to control the use of such personal data.

SCOPE OF THIS PRIVACY POLICY

The present Charter sets out the principles and guidelines for the protection of your personal data, which includes personal data also collected on – or via – the www.urbanlodge.be website.

The notion of personal data (the “Personal Data”) is made up of any information relating to a natural person, whether identified or simply identifiable (even indirectly, for example, by an identification number or a cross-referencing of information). Some examples of personal data: identity, contact details, ID number, location data, information relating to professional life, IP address, etc.

Non-Personal Data” refers to information that does not allow a person to be identified.

The use of the www.urbanlodge.be website and the personal data you agree to communicate on this website are subject to the provisions of the present Charter.

DATA COLLECTED

By visiting and using the Urban Lodge website, you expressly consent to the collection and processing of personal data by the data controller. This may include the following:

  • First and last name ;

  • Mailing address ;

  • E-mail address ;

  • Telephone number(s) ;

  • Company name ;

  • VAT number ;

  • Area of activity (type of organization – company, school, etc.) ;

  • IP address ;

  • etc.

     

Any other personal data that may be relevant for the purposes set out below.

The data controller may also collect non-personal data. Such data is considered non-personal because it does not directly or indirectly identify a specific individual. It may therefore be used for any purpose whatsoever, for example to improve the Urban Lodge website, the services offered or the advertising of the data controller.

In the event that non-personal data is combined with personal data in such a way that it is possible to identify the persons concerned, such data will be treated as personal data until such time as it is impossible to associate it with a specific person.

PROTECTION OF CHILDREN’S PERSONAL DATA

The processing of personal data relating to a child is lawful when the child is at least 16 years old.
Some Urban Lodge products or services may be used by children, but under no circumstances will personal data be requested or communicated.

However, if parents discover that their child has communicated Personal Data to Urban Lodge without their consent, they may ask Urban Lodge to delete this personal information by sending an e-mail to infot@urbanlodge.be.

COLLECTION METHODS

The data controller collects personal data via :
the Urban Lodge newsletter registration form
the contact form
online order forms
use of cookies

PURPOSES OF PERSONAL DATA COLLECTION

Personal data is collected and processed solely for the purposes mentioned below:

  • ensure the management and control of the execution of the services offered;

  • to send information on the activities of Urban Lodge;

  • sending promotional information on Urban Lodge products and services;

  • sending, if necessary, offers of services on preferential terms;

  • to answer your questions;

  • to compile statistics;

  • to improve the quality of the Urban Lodge web site and products and/or services;

  • for direct marketing purposes;

  • to better identify your centers of interest.

RETENTION PERIOD

The data controller keeps personal data only for as long as is reasonably necessary for the purposes pursued and in accordance with legal and regulatory requirements.

Customer personal data is kept for a maximum of 10 years after the end of the contractual relationship between the customer and the data controller, in accordance with legal obligations.


Prospect personal data is kept for a maximum of 3 years after the end of the contractual relationship between the prospect and the data controller.

Shorter retention periods apply to certain categories of data, such as traffic data, which is kept for only 12 months.

At the end of the retention period, the Data Controller makes every effort to ensure that the personal data has been made unavailable.

TRANSFER OF PERSONAL DATA

If you access our website from a country outside the European Union whose laws on the collection, use and transfer of data differ from those of the European Union, we draw your attention to the fact that by continuing to use our site, which is governed by Belgian law, our general terms and conditions of sale and this Privacy Policy, you are transferring Your Personal Data to the European Union and consent to this transfer.

Your Personal Data will only be used for internal purposes for the proper functioning of the mission. Your Personal Data may not be disclosed to our Partners. Your Personal Data will not be transferred to third parties (inside or outside the EU).

COOKIES

The Site uses cookies to distinguish Site users from one another. This enables us to provide You with a good experience when browsing the Site and to improve it. For detailed information on the cookies we use, and the purposes for which we use them, please consult our cookie policy.

CONDITIONS OF PROCESSING AND STORAGE OF PERSONAL DATA

The “processing” of Personal Data includes, among other things, the use, storage, recording, analysis, reporting and destruction of Personal Data as necessary in the circumstances.

This information is for internal use only, and will therefore never be passed on to other natural or legal persons, whether connected with our company or not. However, such data may be disclosed at the request of legal or law enforcement authorities, without the prior consent of the owner.

We have put in place appropriate security measures to protect the loss, misuse or alteration of information received on our site.

All our employees who have access to your data are bound by a strict duty of confidentiality.

In accordance with the law, you have the right to access and rectify this data at any time, as well as the right to object, in order to check its accuracy and correct any errors concerning it.

All Personal Data collected is kept for a limited period of time, depending on the purpose of the processing, and only for as long as required by applicable legislation.

LINKS TO WEBSITES NOT CONTROLLED BY URBAN LODGE

Our site may offer links to the sites of our partners or to the sites of products that we offer for sale.

Urban Lodge has no control over the content of third-party sites or over the practices of these third parties with regard to the protection of Personal Data they may collect. Consequently, Urban Lodge declines all responsibility concerning the processing by these third parties of your Personal Data. It is your responsibility to inform yourself about the personal data protection policies of these third parties.

TRANSFER OF PERSONAL DATA

If you access our website from a country outside the European Union whose legislation on the collection, use and transfer of data differs from that of the European Union, we draw your attention to the fact that by continuing to use our site, which is governed by Belgian law, our general terms and conditions of sale and this Privacy Policy, you are transferring your personal data to the European Union and consent to this transfer.

Your Personal Data will only be used for internal purposes for the proper functioning of the mission. Your Personal Data may not be disclosed to our Partners. Your Personal Data will not be transferred to third parties (inside or outside the EU).

RIGHTS OF THE PERSON CONCERNED

In compliance with the European regulation on the protection of personal data, you are the owner of your data and you have rights over Your Personal Data which are:

  • Right of access: You have access to Your Personal Data, i.e. the right to obtain from the data controller confirmation that Your Data is or is not being processed, as well as, if it is, access to said data (communication of a copy) and to information relating to the characteristics of the processing. (What data is involved, to whom is it transmitted, how long is it kept).
  • Right of rectification: if your Personal Data is incorrect or incomplete, you can contact us by e-mail: info@urbanlodge.be
  • Right to limit data processing: You may object, in whole or in part, to the processing of Your Personal Data, on legitimate grounds, including if they relate to the purpose of collection. If you wish to object to the use of your data for direct marketing purposes (e.g. newsletter), you can send an e-mail to info@urbanlodge.be, via the unsubscribe link below the newsletter or via the newsletter page on our website.
  • Right to erasure of data (or “right to be forgotten”) – You may withdraw your consent at any time or Your Personal Data may be deleted if you so request or if Your data is obsolete or irrelevant (e.g. deletion of content, comments or a profile on the internet). You can send an e-mail to info@urbanlodge.be
  • Right to data portability: You may request from Urban Lodge that Your data be transmitted to you in a “structured, commonly used and machine-readable format”.

SECURITY AND DATA RECIPIENTS

Urban Lodge takes care to protect and secure the Personal Data that you have chosen to communicate to us, in order to ensure their confidentiality and prevent any leakage, loss, theft or destruction of the data (accidental or following an unauthorized intrusion into Urban Lodge’s computer system).

All Personal Data that you communicate to us is confidential, and access to it is limited to the internal Urban Lodge team who need it to carry out their mission. All persons having access to your Personal Data are bound by an obligation of confidentiality.

However, while we take these steps to ensure the security of your information, you should be aware of the many information security risks that exist and take appropriate precautions to help protect your information (password transmission, if any).

CONFLICT RESOLUTION

Although reasonable measures have been taken by Urban Lodge to protect Personal Data, no transmission or storage technology is completely infallible.
If you have any doubts as to the security of Your Personal Data or that it has been “misused”. You are invited to contact Urban Lodge at the following address: info@urbanlodge.be

Urban Lodge will investigate complaints regarding the use and disclosure of Personal Data and will attempt to resolve them in accordance with the principles set forth in this Privacy Policy.

CONTACT

For any request concerning your Personal Data: access/consultation, rectification, deletion, limitation of processing, portability, opposition or for any complaint, you can send an e-mail to the following address: info@urbanlodge.be

EFFECTIVE DATE AND REVISIONS TO THE PRIVACY POLICY

Our company is committed to regularly updating this Privacy Policy in order to take into account any legal, jurisprudential or technical developments. Only the latest version will prevail. We therefore invite you to regularly check for updates.

The present Privacy Charter for the Protection of Personal Data has been in force since 01-04-2017.

Do you have any other questions?
Do you want to book an accommodation?