Privacy Policy

Privacy Policy / Privacy Charter

The company Urban Lodge, with a registration at the ECB under the number: ?, and having its place of business at Esplanade 2, B-4050 Chaudfontaine.

In the context of its professional activity, Urban Lodge collects personal data (as defined below), which also includes the Personal Data of persons who browse its website. The site www.urbanlodge.be is hosted on the servers of the company www.ovh.com.

This document entitled "Personal Data Privacy Policy" is established in accordance with the law of December 8, 1992 (Privacy Act). This policy aims to protect the individual against any misuse of his or her personal data and is also based on the General Data Protection Regulation ("GDPR" or "RGPD" in English) 2016/679 of April 27, 2016, which entered into force on May 24, 2016 to identify minimum requirements for the collection of personal data online.

The person in charge of processing personal data is the owner of the website www.urbanlodge.be

The purpose of this "Privacy Policy", or "Privacy Policy", is to inform all natural persons concerned, hereinafter referred to as "You", or "Your/Yours", about how Urban Lodge collects and processes personal data and about the rights the natural person concerned has to control the use of such personal data.


This Charter sets out the principles and guidelines for the protection of your personal data, which includes personal data collected also on - or via - the website www.urbanlodge.be

The notion of personal data (the "Personal Data") is constituted by any information that relates to a natural person, whether identified or simply identifiable (even indirectly, for example, by an identification number or a cross-referencing of information). Some examples of personal data: identity, contact details, identification number, location data, information relating to professional life, IP address, etc.

Non-Personal Data" is information that does not allow the identification of the individual.

The use of the website www.urbanlodge.be as well as the personal data that you agree to communicate on this website are subject to the provisions of this Charter.


By visiting and using the Urban Lodge website, you expressly consent to the collection and processing of personal data by the controller. These may include the following:

  • First and last name;
  • Mailing address;
  • Email address;
  • Phone number(s) ;
  • Company Name;
  • VAT number ;
  • Business area (type of organization - company, school, etc.);
  • IP address;
  • etc.

Any other personal data that may be relevant for the purposes set out below.

The data controller may also collect non-personal data. These data are qualified as non-personal data because they do not allow for the direct or indirect identification of a specific person. It may therefore be used for any purpose whatsoever, for example to improve the Urban Lodge website, the services offered or the advertising of the data controller.

In the event that non-personal data is combined with personal data in such a way that it is possible to identify the data subjects, such data will be treated as personal data until such time as it is not possible to link it to a specific person.


The processing of personal data relating to a child is lawful when the child is at least 16 years old.
Some Urban Lodge products or services may be used by children, but in no case are personal data requested or communicated.

However, if parents discover that their child has provided Personal Information to Urban Lodge without their consent, they may request that Urban Lodge delete that Personal Information by sending an email to infot@urbanlodge.be


  • The data controller collects personal data through :
  • the registration form for the Urban Lodge newsletter
  • the contact form
  • online order forms
  • the use of cookies


Personal data are collected and processed only for the purposes mentioned below:

  • to ensure the management and control of the execution of the services offered;
  • sending information about the activities of Urban Lodge ;
  • sending promotional information on Urban Lodge products and services;
  • Sending, if necessary, service offers at preferential conditions;
  • answer your questions;
  • to make statistics;
  • to improve the quality of the Urban Lodge website and the products and/or services;
  • for direct marketing purposes;
  • allow a better identification of Your centers of interest.


The data controller keeps personal data only for as long as is reasonably necessary for the purposes for which it is to be used and in accordance with legal and regulatory requirements.

The personal data of a Customer are kept for a maximum of 10 years after the end of the contractual relationship, in accordance with legal obligations, which binds this customer to the controller

The personal data of a Prospect is kept for a maximum of 3 years after the end of the contractual relationship between the Prospect and the data controller.

Shorter retention periods apply to certain categories of data, such as traffic data, which is retained for only 12 months.

At the end of the retention period, the Data Controller shall make every effort to ensure that the personal data has been rendered unavailable.


If you access our website from a country outside the European Union whose laws regarding the collection, use and transfer of data differ from those of the European Union, we draw your attention to the fact that by continuing to use our website, which is governed by Belgian law, our general terms and conditions of sale and this Privacy Policy, You are transferring Your Personal Data to the European Union and consent to this transfer.

Your Personal Information is only used for internal purposes for the proper functioning of the mission. Your Personal Data will not be disclosed to our Partners. Your Personal Data will not be transferred to third parties (inside or outside the EU).


The Site uses cookies to distinguish users of the Site from each other. This allows us to provide You with a good experience when browsing the Site and to improve it. For detailed information about the cookies we use, and the purposes for which we use them, please see our cookie policy.


Processing" of Personal Data includes, but is not limited to, using, storing, recording, analyzing, reporting and destroying Personal Data as necessary under the circumstances.

The information is only for internal use and will therefore never be transferred to other natural or legal persons, whether or not they are related to our company. However, these data will be communicated, at the request of judicial authorities or police services, without the prior authorization of their holder.

We have appropriate security measures in place to protect the loss, misuse or alteration of information received on our site.

All of our employees who have access to your data have a strict duty of confidentiality.

In accordance with the law, you have the right to access and rectify this data at any time, as well as the right to object, in order to verify its accuracy and correct any errors.

All Personal Data collected is kept for a limited period of time depending on the purpose of the processing and only for the period of time provided for by the applicable legislation.


Our site may provide links to our partners' sites or to the sites of products we offer for sale.

Urban Lodge has no control over the content of third party sites or over the practices of these third parties with regard to the protection of the Personal Data they may collect. Consequently, Urban Lodge declines all responsibility concerning the processing by these third parties of your Personal Data. It is your responsibility to inform Yourself about the personal data protection policies of these third parties.


If you access our website from a country outside the European Union that has laws regarding the collection, use and transfer of data that differ from those of the European Union, we draw your attention to the fact that by continuing to use our website, which is governed by Belgian law, our general terms and conditions of sale and this Privacy Policy, you are transferring your personal data to the European Union and you consent to this transfer.

Your Personal Information is only used for internal purposes for the proper functioning of the mission. Your Personal Data will not be disclosed to our Partners. Your Personal Data will not be transferred to third parties (inside or outside the EU).


In accordance with the European Data Protection Regulation, you are the owner of your data and you have rights over Your Personal Data which are:

  • Right of access: You have the right to access Your Personal Data, i.e. the right to obtain from the data controller confirmation as to whether or not Your Data are being processed and, if they are, access to said data (communication of a copy) and information on the characteristics of the processing. (What data is involved, to whom is the data transmitted, how long is it kept).
  • Right of rectification: if Your Personal Data are false or incomplete, you can contact us by email: info@urbanlodge.be
  • Right to limit data processing: You may object, in whole or in part, to the processing of your personal data, for legitimate reasons, including if they relate to the purpose of collection. If you wish to object to the use of your data for direct marketing purposes (e.g. newsletter), you can send an e-mail to info@urbanlodge.be, via the unsubscribe link below the newsletter or via the newsletter page of our website.
  • Right to erasure of data (or "right to be forgotten") - You may withdraw your consent at any time or Your Personal Data may be deleted if you request it or if Your data is obsolete or irrelevant (e.g., deletion of content, comments, or a profile on the Internet). You can send an email to info@urbanlodge.be
  • Right to Data Portability: You may request from Urban Lodge that Your data be transmitted to you in a "structured, commonly used and machine-readable format".


Urban Lodge takes care to protect and secure the Personal Data you have chosen to communicate to it, in order to ensure their confidentiality and to prevent the leakage, loss, theft or destruction of the data (accidentally or following an unauthorized intrusion into Urban Lodge's computer system).

All the Personal Data that you communicate to us are confidential, and access to them is limited to the internal Urban Lodge team who need them to carry out their mission. All persons having access to your Personal Data are bound by an obligation of confidentiality.

However, while we take these steps to ensure the security of your information, you should be aware of the many information security risks that exist and take appropriate precautions to help protect your information (e.g., password transmission).


Although reasonable measures have been taken by Urban Lodge to protect Personal Information, no transmission or storage technology is completely foolproof.
If you have any doubts about the security of Your Personal Information or that it has been "misused". You are invited to contact Urban Lodge at the following address: info@urbanlodge.be

Urban Lodge will investigate complaints regarding the use and disclosure of Personal Information and will attempt to resolve them in accordance with the principles set forth in this Privacy Policy.


For any request concerning your Personal Data: access/consultation, rectification, deletion, limitation of processing, portability, opposition or for any complaints, you can send an e-mail to the following address: info@urbanlodge.be


Our company makes a point of regularly updating this Privacy Policy in order to take into consideration any legal, jurisprudential or technical evolution. Only the latest version will prevail. We therefore invite you to regularly read the updates.

This Privacy Policy for the Protection of Personal Data is in effect since 01-04-2017.

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